Our goal is to ensure that receiving your order is as simple as possible.

When will my order be shipped?

We strive to dispatch all orders placed before 3 p.m. on the same day.

Orders placed after 3 p.m. or on non-working days will be dispatched the next business day.

We use Royal Mail for deliveries, and your order typically arrives within 24 hours.

If you have any questions, please feel free to email us at help@thebackpackzone.com; we're here to assist you.

Returning an item is absolutely no problem. We kindly ask that you return the item(s) unused, with the tags still attached, and if it came in a branded box, please ensure the original packaging is undamaged.

To initiate a return, simply email us at help@thebackpackzone.com with your original order number and the reason for the return. As long as you contact us within 14 days of receiving your bag, we will send you a UK Returns Label to affix to the outside of the box, which you can then drop off at your local Royal Mail service point.

While we strive to make online shopping as easy and affordable as possible, we regret that we cannot offer free returns postage at this time. Providing free returns postage for every order would necessitate a significant increase in the price of each item we sell.

If you prefer to arrange your own return postage, we recommend using a 'signed for' service with adequate insurance to cover the return of your item(s). The return address will be provided in your return confirmation email.

Refunds will be processed to your original payment method within fourteen days of receiving your returned item, and you will receive an email confirmation once the refund has been issued.

If you have any questions regarding returning an item, please don't hesitate to email us; we are always happy to assist you.

If you have any queries regarding your order, or just a general question then you can email us help@thebackpackzone.com.